Introduction

Cranex Group OÜ (Company number: 11267976) respects your privacy and is committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

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What information we collect and how we use it

• Personal Data: We collect personal data that you provide to us. This includes your name, email address, and any other information you enter via our website's contact form. We use this information to provide and operate our services, offer customer support, and communicate with you for service-related purposes.

• Anonymised Data: We collect anonymised data such as your IP address and browsing data to improve our website functionality. This data is processed using Google Analytics.

 

Legal Basis for Processing

Your data is processed based on your explicit consent, which you provide by using our website and submitting information through the contact form. We may also process data when it's necessary for the performance of a contract, to comply with a legal obligation, or for our legitimate interests.

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Data Retention

We retain your personal data only for as long as necessary for the purposes set out in this policy, in accordance with our data retention policies and any legal obligations.

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Your Rights

Under the GDPR, you have the right to access, rectify, erase, and restrict the processing of your data. You also have the right to object to processing and the right to data portability. You can withdraw your consent at any time.

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Data Transfers

Your data may be transferred and stored outside the EEA through Wix.com's data storage and databases. We ensure all data transfers comply with GDPR and are secured with appropriate safeguards.

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Automated Decision Making and Profiling

We do not use your data for automated decision-making or profiling.

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Data Controller Contact Details

Cranex Group OÜ is the data controller responsible for your personal data. Our contact details are: Suur-Sõjamäe 48b, 11415, Tallinn, Estonia.

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Complaints

You have the right to lodge a complaint with a supervisory authority if you feel your data is not being handled in accordance with the GDPR.

 

Use of Cookies and Other Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our website and hold certain information. Technologies used include cookies and Meta Pixel, a tool provided by Meta Platforms, Inc., which helps us understand how visitors interact with our website. This enables us to measure and optimise our advertising campaigns and personalise the content for our users.

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Cookies and Tracking Technologies: Our website utilises cookies, Google Analytics, and Meta Pixel to monitor site usage and web traffic, improve the site's usability, and tailor the content to our audience's needs. By using these tracking technologies, we can collect information about your browsing behaviour and interactions with our site.

• Google Analytics: Helps us understand how visitors engage with our site. The information is anonymised and used for statistical analysis purposes.

• Meta Pixel: This tool allows us to see how users interact with our website after viewing or clicking on a Facebook ad. This information is used to track the effectiveness of Facebook ads for purposes of statistics and market research, and can help us improve our marketing strategies.

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Your consent applies to the use of these technologies. Should you wish to manage your cookie preferences or disable certain tracking technologies, you may do so through your browser settings. However, please note that disabling cookies may affect the functionality of this and many other websites that you visit.

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Managing Cookies and Opting Out: You have the right to decide whether to accept or reject cookies. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

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For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page https://policies.google.com/privacy. For more information on Meta Pixel and to understand your rights and choices regarding Meta's use of your personal information, please visit Meta's Privacy Policy https://www.facebook.com/policy.php.

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How Our Site Visitors Withdraw Their Consent

If you do not want us to process your data anymore, including through the use of Meta Pixel, please contact us at info@cranex.ee.

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Third-Party Data Sharing

We share your data with third parties only as necessary for the provision of our services, and their use of your data is limited to these purposes.

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Changes to Our Privacy Policy

We may update this policy from time to time. We will notify you of any changes by posting the new policy on our website or by other means of communication.

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Contact Us

If you have any questions about this policy or our treatment of your data, please contact us at info@cranex.ee.